DEDICATED TEAM FOR CUSTOMER AIRLINES

CUSTOMER AIRLINES MANAGERS

Privileged contacts for your company

The Customer Airlines Manager will pilot the opening of a new station for an airline and ensure all stakeholders are in compliance with the Ground Handling agreement.

With a deep understanding of operational challenges and customer needs, their role is crucial in achieving the goals and performance indicators of our customer airlines. They serve as key points of contact, facilitating effective communication and collaboration between parties involved in the operation of an airline.

SENIOR DUTY STATION MANAGERS FOR OPERATIONS

Continuous operational command 7/7

The Senior Duty Station Manager (SSM) is responsible for ensuring complete operational management of flights.

Through their agility and expertise, they uphold our commitments to safety and the fulfillment of commercial directives from our client airlines.

In compliance with the Ground Handling Agreement, the SSM oversees operations in alignment with the instructions and the performance indicators of the airlines.

TRAFFIC SERVICE

Dedicated and adaptable traffic service

With the expertise of Air France, our traffic technicians are perfectly equipped to meet the specific requirements of our customer airlines.

In compliance with safety and security standards, our aircraft supervisors manage the loading plan of each aircraft in an optimized manner, as well as the ramp coordination between all ramp service providers within the specified timelines.

Our service has a training team that plays an essential role in supporting our aircraft supervisors. Our trainers ensure that the processes defined by our customers are strictly applied. They work closely with our Customer Airlines Managers and our team in charge of Procedures. They actively provide their expertise during meetings and audits with our customer airlines.

DEDICATED STATION MANAGERS

Representative of your company

Air France Ground Handling offers a dedicated Station Manager service, fully dedicated to the airline's activity at Paris-CDG airport.

Qualified and experienced professionals are responsible for overseeing operations and the customer experience and ensuring a seamless customer experience.

Their role guarantees smooth and efficient coordination between different services.

Working closely with the airline's operational departments they represent, they ensure flight safety, management of irregularities, achievement of performance indicators, and passenger satisfaction.

QUALITY, SECURITY, AND MANAGEMENT OF OUR SERVICE PROVIDERS

Rigorous and continuous monitoring of our trusted service providers

As an essential link in our service chain, monitoring service providers is a key activity for the success of the operations for our customer airlines.

Competent and dedicated professionals are responsible for this mission, ensuring the reliability of the services provided.

This approach demonstrates our commitment to the safety, quality, and compliance of our services.

PASSENGER SERVICE PROVIDERS, MONITORING & COORDINATION

Ensuring operational efficiency and compliance of passenger services

At the core of our commitment to customer satisfaction, the Coordinators play a vital role in overseeing passenger services operations for regular and private flights. With a professional and dedicated approach, rigorously adhering to industry procedures and safety standards, the team ensures operational, commercial, and economic efficiency in all circumstances. At Air France Ground Handling, we strive to make every customer interaction reflect the ambition of each of our client airlines.

FLIGHT PLANNING & AIRPORT RESOURCES SERVICES

Effective and proactive management of resource needs

In coordination with airport operators, we ensure efficient optimization of the use of airport resources by carefully planning check-in counters based on our clients' flight schedules, while rigorously complying with the performance obligations stipulated in our contracts with the airlines.

OUR RECRUITMENT POLICY

We believe in the richness of diversity and each person's way of thinking.

We act in an inclusive way, respecting differences, minorities and situations of disability.

Our richness is based on eceything we represent as men and women, of all ages and different socio-professional backgrounds, united around our differences and respect for others. Each of our talents i unique and make up he diversity of our skills.