COMMERCIAL AVIATION

Air France leverages its expertise to serve its customer airlines offering ground handling services at Paris-Charles de Gaulle hub as well as in 14 airports across provincial and overseas destinations.

OUR SERVICES

PASSENGER SERVICES

Welcome/Arrival
Check-in/Boarding
Connections
Back-office flight preparation
Assistance for Passengers with
Reduced Mobility (PRM) with ADP
Lounges
Transit Baggage Handling
Aircraft Irregularities Handling
/ Accommodation Unit
Arrival Baggage Irregularities Handling
Sales Counter

RAMP SERVICES

Towing and Pushback Assistance
Passenger and Crew Transport
between Terminal and Aircraft
Loading/Unloading of Baggage
Cargo Handling
Cargo Transport on the Ramp
De-icing

TRAFFIC SERVICES

Loading/Unloading Plan Preparation
Weight and Balance Calculation
Flight Plan Printing
On-board Coordination
Jetbridge Installation/Removal

CABIN PROVISIONNING AND CLEANING

Cabin Cleaning
Cabin Disinfection/Deodorization
Cabin on-board Provisioning in accordance
with the company's standards

AIR FRANCE LOUNGES, AN EXCLUSIVE ASSET

Air France Ground Handling offers the services of Air France lounges to eligible passengers of our customer airlines.

These lounges are exclusive spaces located in the heart of terminals 2E, 2F, and 2G, providing a superior level of comfort that reflects Air France's excellence in luxury travel.

Learn more

THE PARIS LOUNGE AT TERMINAL 2C

Located at the boarding gates of Terminal 2C, this lounge is operated by Air France Ground Handling, and available for all airlines seeking a lounge service.

Open from 7:30 am to 1:30 pm and 5:30 pm to 10:30 pm, the lounge offers a range of services including free Wi-Fi, wines and spirits, snacks, as well as a VIP area upon request.

THE HOTELS ACCOMODATION UNIT

As part of the operational irregularities handling, Air France's Hotels Accommodation Unit provides the following services to customer airlines:

Hotel rooms (for day-use or overnight stays)
Catering services
Transportation vouchers (for buses, taxis)

In compliance with the contractual rules of the assisted airlines, the Hotels Accommodation Unit operates with a constant focus on efficiency, cost control, and delivering quality service to clients.

OUR CUSTOMER AIRLINES

CUSTOMIZED SERVICES

The ambition of our customer airlines is also ours!

A dedicated passengers service team

Our services include dedicated teams, trained in the specificities and culture of the airline's home country, representing its colors through their uniform and behavior.

Offsite baggage check-in

We offer offsite baggage drop-off solutions at various locations and hotels in Paris.
This option allows travelers to enjoy their stay for a longer period while alleviating congestion at the check-in areas.