ABOUT US

Air France leverages its expertise to serve its customer airlines through its dedicated business unit for airlines ground handling.

Air France Ground Handling provides services to commercial flights, private flights, official flights, and charters, at Paris-Charles de Gaulle hub as well as in 14 airports across provincial and overseas destinations.

OUR COMMITMENTS

HIGHEST LEVELS OF SAFETY

Safety and security are our top priorities and are subject to constant checks and renewed certifications.

Air France fully complies with the highest standards in the aviation industry: globally with IATA (International Air Transport Association), European with EASA (European Union Aviation Safety Agency), and nationally with DGAC (Directorate General of Civil Aviation, its supervisory authority).

PUTTING PEOPLE FIRST

The satisfaction of the travelers and the success of our operations cannot be achieved without the commitment and involvement of our employees.

Our dedicated team of over 130 professionals in customer airline assistance, across support functions and operational areas such as ramp, trafic, and passenger services, contribute to the success of airport operations every day.

ACTING FOR THE ENVIRONMENT

Our commitment to sustainable development is at the core of our business strategy, and as a provider of airport assistance, we have a responsibility to minimize our environmental impact.

We constantly strive to improve our sustainable practices, including:

Promoting the electrification of ground handling equipment and cargo transport
Valorizing our waste, including recycling of uniforms

Learn more ↗

OUR CERTIFICATIONS

Air France Ground Handling holds the two official approvals required for conducting ground operations at CDG airport: the ground handling license and the service operator license, issued by the French prefectural and civil aviation authorities.

In addition to these authorizations, Air France Ground Handling is committed to a process of continuous improvement and follows the ISO standards and the IATA Safety Audit for Ground Operations (ISAGO) certification for handlers.

ISAGO is a reference framework for implementing a safety management system, risk control, and ground operations management.

Renewed in 2023, its purpose is to eradicate or reduce the severity and frequency of aircraft damage, equipment damage, and personal injury incidents, as well as to reduce the number of loading incidents.

ISO 14001 specifies a set of environmental requirements for management systems.

ISO 22000 is a reference standard that ensures that the food supplied by our service providers during assisted flights is compliant and of high quality.